POLICIES AND PROCEDURES
The collection of company information is necessary to provide, evaluate, and optimize our services to you and/or the company known herein as “the client”. Information that is collected from the client is used for the sole purpose of providing our services.
Information collected from the client will not be shared or sold to any outside third parties unless authorized by the client or requested by law.
All sensitive information, such as credit card data, is guaranteed to be secured when shared through our website, email, or phone call. This type of information will also be deleted from our records upon request of the client.
Monthly Service Procedures
Each service procedure is charged independently but specials or packages may apply.
Invoices will be sent by the end of each month & payment will be collected by the middle of the following month. Most often set as 15 days from invoice date. If the client fails to provide a payment on time a late payment charge will be added to the invoice.
Set-up fees may be applied for specific monthly services.
Website, Graphic Design and Management
The process of web or graphic design begins when the client provides the initial information necessary to build the website or graphic product. Prior to the launch of the website or graphic product, it will be authorized by the client to make sure it meets their expectations. For websites, depending on the number of pages requested, the project will be delivered ready for authorization within 10 to 20 business days. Once the website is approved by the client, if requested, the ownership will then be transferred to the client along with the hosting and domain name.
The client will be given 2 chances to suggest all the changes to be made before the launch. If the client requests more changes, additional fees will be applied.
Website Management services are offered upon request of the client and fees will vary depending on the type of changes and additions the client might request. The conditions of our Website Design and Management services are:
All content to be provided by the client must be submitted in a form that does not require any conversion. For instance, any visual content must be provided as a JPG, PNG, GIF, or a BMP file.
If a client requests any content (text or visual) to be created by us rather than providing it, additional fees may apply. All content, updates, or technical support must be provided and/or requested through email.
Prior to the start of the website or graphic project, we require a 50% non-refundable payment of the total invoice amount. Final balance due upon approval of but prior to completion of project (uploading website to live server, sending print items to print, or providing digital files).
Social Media Management
Our services include the entire process from creation of profiles to content posting. The type of content will be limited by the social media platform and the client. If a client requests more content than the recommended by us, additional fees will apply. Any type of paid marketing (even through social media platforms) will not be included in this service and is subject to additional fees.
Each Paid Digital Marketing service, for example Facebook ads, Adwords, remarketing, etc., will be charged individually unless specials or packages apply. Reports and evaluations will be sent, by request of the client, showing the details of each service. By the end of the month, clients can move the budget between campaigns among the different services in progress. Any changes suggested/requested by the beginning or the middle of the month by the client will be applied the following month.
In the rare event of cancellation of a monthly service or individual project, written notice and/or a fee for work scheduled/completed shall be paid by the client. The cancellation fee schedule is as follows:
A written 30 Day Cancellation Notice must be provided by the client to Briven Media Ltd. no less than 2 days prior to the start of a new month. Should the client wish to forego the 30 Days, a written notice and payment equal to One Month Services as specified on the original estimate, proposal or invoice will be required immediately. Cancellations received during the month (between the 1st and 28th/29th) will become effective only at the end of the month with services ending the following month unless the aforementioned payment is made prior to the start of the next month.
50% of total project fee for preliminary work, concepts, or comps, 75% of total project fee after preliminary work but before near-completion, 100% of total project fee for nearly completed work regardless of final approval. All expenses arising from the assignment must be paid in full as well. Unless the full amount of the invoice is paid, the ownership of all copyrights and original artwork, including designs & source code, and any other mock-ups, shall be retained by Briven Media Ltd. Any unauthorized usage by the client of any of the project elements will result in appropriate legal action.
A project will be considered abandoned if we have not heard from the client within 30 days. The client will not have any usage rights to any of the project work completed by Briven Media Ltd., unless the Invoice is paid in full. Should the client contact us after the 30 day abandonment, a start up fee may apply.
Ownership of Artwork
Under copyright law, as the creator of original art and design work, Briven Media Ltd. will retain ownership of all original artwork, whether preliminary or final. All artwork created by Briven Media Ltd. may be used for our company’s self-promotion purposes. Briven Media Ltd. will transfer usage rights of the final product or implementation to the client, as specified on the original estimate, proposal or invoice upon receipt of full payment. Because the nature of our business is creating custom work, such as logos, the transfers of rights will entitle the client to unlimited usage and reproduction rights, unless otherwise specified.
It is the sole responsibility of the client to ensure that any intellectual property (artwork, photography, programming code, etc.) client provides is owned by them in accordance with copyright laws. Briven Media Ltd. cannot be held responsible for any copyright violations, legal actions or resulting fees due to items provided by the client.
Likewise, client is responsible for completing such things as fictitious name searches prior to assigning logo designs.
Client will indemnify Briven Media Ltd. against all claims and expenses, including reasonable attorney’s fees, due to uses for which no release was requested in writing or for uses which exceed authority granted by a release.
Limitations of Liability
Briven Media Ltd. cannot be held liable for any consequential or special damages, such as profit losses or damages financial or physical due to design, printing or programming delays or issues.
Although we make every effort to put most things in writing, occasionally certain fees or expenses are verbally authorized. Invoices will include, and the client shall be obligated to pay, fees or expenses that were verbally authorized.
All invoices are payable upon receipt unless otherwise indicated. A $25 monthly service charge in addition to a monthly interest amount is payable on all overdue balances. The grant of any usage, license or right of copyright is conditioned on receipt of full payment. Under no circumstances will final design files be released to either the client or a third party until all invoices and related fees are paid in full. Similarly, under no circumstances will a website be launched or set “live” until the entire balance of the website design and development fees are paid in full.
For any custom printed materials, orders will not be placed until payment in full is received from the client in advance.
Every effort will be made to create website, digital and/or print design work that will please the client. However, because the nature of our business is creating “custom” products, no refunds will be given for any work created by Briven Media Ltd., in the event the client is dissatisfied.
If a client approves an expense, such as the purchase of artwork (such as stock photography) and after the purchase changes his/her mind, they will still be responsible for payment of these expenses, in addition to replacement expenses.
Contract with Briven Media Ltd.
By entering into a project with Briven Media Ltd., you are consenting to be bound by the terms of these policies and procedures.
Please note: Briven Media Ltd.’s policies and procedures can be changed or updated at any time without prior notice.